Unity Virtual Care Program

Human-led virtual touchpoints that keep clients supported between in-person visits—without adding burden to your field teams.

• Scheduled check-ins: trained navigators conduct phone or video check-ins, capture standardized questions, and escalate per protocol.

• Clinical tele-visits: secure video for nurse and therapist follow-ups, medication checks, and post-acute transitions.

• Device integrations: optional home devices (BP, weight, pulse ox, glucometer) with threshold-based alerts—for example, rapid weight gain for CHF.

• Workflow fit: alerts route to the right branch roles; documentation flows back to the chart; family and PCP updates when needed.

• Closing gaps: support 24–72 hr post-discharge calls, prep for SOC, missed-visit recovery, and adherence checks on high-risk clients.

• Senior-friendly: phone-first options, clear language, and simple onboarding to maximize engagement. Outcome: earlier detection of issues, fewer avoidable escalations, higher client satisfaction, and stronger continuity between visits.

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The Benefits of Unity Global Care Virtual Care Program:

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• Increase revenue:

  • Reduce no-admits and early discharges by stabilizing clients during transitions and between visits.

  • Improve HHVBP and satisfaction measures that drive referrals and incentive payments.

  • Maintain authorized hours/units by rescuing at-risk schedules and preventing cancellations.

• Decrease cost:

  • Triage issues virtually to avoid unnecessary in-person visits and after-hours deployments.

  • Navigator-led check-ins handle routine monitoring, reserving RN/PT time for higher acuity.

  • Reduce avoidable ED/urgent care utilization that disrupts schedules and raises costs.

• Enhance care quality:

  • Early detection via standardized check-ins and optional device data (BP, weight, pulse ox, glucose).

  • Close care gaps after discharge (24–72 hour calls), prep for SOC, and follow up on missed visits.

  • Coordinate with families and PCPs to ensure continuity and clear next steps.

• Compliance support:

  • Document telecommunication per CMS and state rules; log consent and escalation pathways.

  • Ensure telehealth is used to augment—not replace—required in-person visits where applicable.

  • HIPAA-compliant messaging, storage, and audit logs; integrate notes back to the client record.

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