Agency Performance Management

Real-time visibility from branch to enterprise so leaders can improve quality, utilization, and margins.

• Executive and branch dashboards: live KPIs for referrals-to-admissions, SOC/ROC timeliness, visit adherence, missed/late visits, utilization, and client outcomes.

• Home health–specific: monitor OASIS timeliness/accuracy, plan-of-care compliance, order turnaround, LUPA risk signals, and value-based purchasing quality domains.

• Home care–specific: track billable hours, caregiver availability and churn, client retention, NPS/satisfaction, EVV compliance, and overtime exposure.

• Authorization and payer mix: watch authorization burn rate, unit consumption, and visit caps to avoid denials and service gaps.

• Benchmarks and alerts: compare teams/branches, set thresholds, and trigger escalation when quality or utilization slips.

• Forecasting and planning: capacity and staffing forecasts to align supply with demand by geography, payer, and service line. Outcome: faster, data-informed decisions that raise quality scores, reduce leakage and denials, and improve profitability.

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The Benefits of Unity Global Care Agency Performance Management:

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• Increase revenue:

  • Improve referral-to-admission conversion with pipeline visibility and SOC timeliness.

  • Optimize payer mix and authorization utilization to grow high-value billable hours.

  • Reduce LUPAs and strengthen HHVBP/Star Ratings to attract referrals and incentive dollars.

  • Identify and recapture lost charges, missed visits, and documentation that blocks billing.

• Decrease cost:

  • Forecast staffing and balance caseloads to cut overtime, windshield time, and no-shows.

  • Reduce denials and write-offs with early warnings on expiring orders and incomplete notes.

  • Automate recurring reports for executives, QA, and payers to free manager time.

  • Spot underperforming routes/branches and correct quickly to prevent waste.

• Enhance care quality:

  • Monitor clinical KPIs (visit adherence, change-in-condition, wound progress) and act on trends.

  • Benchmark branches and teams; share best practices to standardize high-quality care.

  • Track client satisfaction/CAHPS drivers and intervene on detractors promptly.

• Compliance support:

  • Watch OASIS timeliness/accuracy, RN supervision cadence, EVV compliance, missed-visit follow-up.

  • QAPI-ready measures and documentation; incident tracking and resolution workflows.

  • Maintain order turnaround and plan-of-care compliance aligned to CMS CoPs and payer policies.