Care Aid Performance

Give your home health aides and personal care aides the support and feedback they need to deliver consistent, high-quality care.

• Core KPIs: punctuality and EVV compliance, visit completion, care plan task adherence (ADLs/IADLs), documentation completeness, and client feedback.

• Gap detection: flags missing vitals, unsent notes, incomplete tasks, or unsigned orders tied to an episode or service plan.

• Coaching and recognition: individual and team scorecards, goal tracking, and automated kudos for on-time, high-quality performance.

• Competency and training: track required competencies (e.g., dementia care, transfers, infection control) and serve targeted micro-training when gaps appear.

• Supervision support: streamline RN supervisory visit scheduling and documentation to meet agency policy and payer requirements.

• Safety and escalation: quick pathways to report hazards or changes in condition, with routed alerts to clinical leads. Outcome: higher visit reliability, better documentation, fewer escalations, stronger client experience, and improved aide retention.

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The Benefits of Unity Global Care Care Aid Performance:

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• Increase revenue:

  • Raise visit adherence and completion rates to protect billable hours and utilization.

  • Improve client retention and referrals through reliable, high-quality service experiences.

  • Prevent LUPA and authorization leakage by ensuring planned visits/tasks are completed.

• Decrease cost:

  • Lower turnover with recognition, coaching, and targeted micro-training—reducing recruiting costs.

  • Cut overtime and last-minute coverage by matching skills, proximity, and availability.

  • Reduce rework with real-time prompts for missing documentation or vitals.

• Enhance care quality:

  • Track punctuality, EVV compliance, ADL/IADL task completion, and documentation quality.

  • Enable rapid escalation of changes in condition with routed alerts to supervising clinicians.

  • Maintain and grow competencies (dementia care, transfers, infection control) with on-the-job nudges.

• Compliance support:

  • Enforce required elements per visit (vitals, tasks, signatures) and RN supervisory cadence.

  • Credential/competency tracking to meet state licensure, payer, and agency standards.

  • Incident and change-in-condition documentation workflows that meet policy and audit needs.

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